POLICY AGREEMENT

  • Policies

  • EA ACADEMICS POLICIES.
    • I understand that the ratio for semi-private academic tutoring is a maximum ratio of four students with one teacher.
    • I understand that EA will assign your child to a teacher who is able to meet his/her unique needs and academic goals. If you have a specific teacher request, please let us know and we will do our best to accommodate it.
    • I understand that Educational Advantage-Academics will email notes after every session to relay what your student accomplished during his/her session. If your student is taking a class for credit through EA, it will also include information about that course.
    • I understand that EA does their best to provide a make-up session (if 24 hours notice was given) and that sessions must be scheduled within two weeks of the cancellation. EA does not guarantee a make-up session but does its best to accommodate our students' schedules and needs; a make-up session may not be possible depending on the scheduling availability of both EA teachers and students. An alternative may be that your student has the option to work with a different EA teacher (if we cannot get them into their normal teacher's schedule).
    • I understand that there will be no make-up session given for a no-show or a cancellation within 24 hours of the scheduled session.
    • I understand that if my student schedules a drop-in session and no-shows, the full amount will still be billed.
    • I understand that appropriate behavior is always expected. This includes being punctual, respectful of Educational Advantage staff and students, using appropriate language, and using technology appropriately. We ask that students put their cell phones away or turn them off during their session (parents will be notified if there is a problem or concern).
    • I understand that academic behavior is always expected. This includes coming prepared with the materials needed to work and being engaged and productive during sessions.
    • I understand that Educational Advantage reserves the right to discontinue services if there is a longstanding or egregious offense.
    • I understand that Educational Advantage might require a change in the schedule if there is a conflict with other students.
    • I understand that as the parent/guardian submitting this registration form, it is my responsibility to provide the contact information for any other parent/guardians that need to be included in EA communication. If extenuating circumstances exist, including split billing, I acknowledge that it is my responsibility to contact Educational Advantage to disclose the details of all parent/guardian involvement.
    EA SCHOOL of MUSIC POLICIES
    • I understand that EA does their best to provide a make-up session (if 24 hours notice was given) and that sessions must be scheduled within two weeks of the cancellation. EA does not guarantee a make-up session but does its best to accommodate our students' schedules and needs; a make-up session may not be possible depending on the scheduling availability of both EA teachers and students. An alternative may be that your student has the option to work with a different EA teacher (if we cannot get them into their normal teacher's schedule).
    • I understand that there will be no make-up session awarded for a missed (no-show) session or a same-day cancellation.
    • I understand that if my student schedules a drop-in session and no-shows, the full amount will still be billed.
    • I understand that the monthly tuition is a standard rate every month and is based on an average of 4 lessons per month. Tuition is not pro-rated.
    • I understand that if an instructor is absent a comparable substitute instructor will be provided when possible. If a substitute is not available, a make-up lesson will be offered. If both a substitute, and a make-up lesson aren’t available, a credit will be applied to the account.
    • I understand that appropriate behavior is always expected. This includes being punctual, respectful of Educational Advantage staff and students, using appropriate language, and using technology appropriately. We ask that students put their cell phones away or turn them off during their session (parents will be notified if there is a problem or concern).
    • I understand that Educational Advantage School of Music reserves the right to discontinue services if there is a longstanding or egregious offense.
    • I understand that as the parent/guardian submitting this registration form, it is my responsibility to provide the contact information for my ex-spouse so that both parents can be included in all correspondence regarding the student. If extenuating circumstances exist, I acknowledge that it is my responsibility to contact Educational Advantage to disclose the details of all parent/guardian involvement.
    Regarding CLASSES FOR CREDIT:
    • I understand that there is a Student Handbook for all students taking an online course for credit through Educational Advantage. This handbook can be found on our website as well as in the student orientation that every student has access to in their course; I acknowledge that it is my (student and parent) responsibility to review the Student Handbook and all policies therein. This includes, but is not limited to, policies for course expirations and extensions, quiz/assignment/exam resubmissions, and withdrawal.
    • I understand that students are expected to maintain a high level of academic integrity and be honest in their work. EA maintains policies against plagiarism and cheating that can be found in our student handbook. Please note: if a student cheats/plagiarizes one time they will receive a zero on that assignment and be placed on academic probation; if a student cheats/plagiarizes a second time they will be removed from their course and will not earn credit.
    • I understand that online courses offered through EA are rigorous and, in general, take the equivalent number of hours to complete as a course in a traditional classroom would.
    • I understand that if my child is taking a class through a different online provider (not EA), it is my responsibility to ensure that the credit will be transferred and accepted by the school your student attends.
    • I understand that the students are permitted to withdraw from a course within 10 days of enrollment in order to receive a 50% credit towards a new course (no refund). After 10 days, no course credit will be issued. Please note: this is course credit specifically and not transferrable for services.
    • I understand that courses offered through Educational Advantage are not NCAA approved. Please contact us for NCAA providers (we work with many student-athletes and can support their studies via third-party providers/schools).
    EA ACADEMICS - SUMMER POLICIES:
    • I understand that attendance is required for summer classes AND is part of the final grade. Students cannot recoup attendance points for a missed session, though it is strongly encouraged that they schedule a session to make up the course work and instruction that they missed.
    • I understand that there are NO make-up sessions provided for summer group courses and that students will not be provided with work to complete on their own. As our schedule allows, students may be able to schedule a private session to review what they missed.
    • All exams are taken during class. If a student wants/needs to re-take their final (because of a failing grade or to improve their grade), they have five business days after the last day of class to do so. After this five-day period, grades are final.
    • I understand that a deposit will be processed after submitting a summer enrollment form. This is a non-refundable, non-transferrable deposit deposit that will be deducted from the balance due during the summer but will not be refunded or credited if a student cancels enrollment.
    EA BILLING POLICIES:
    • I understand that invoices are sent via email at the end of each month for services scheduled the following month. The credit card on file will be processed within 48 hours of sending the invoice.
    • I understand that EA does not refund or forward credit for any cancellations, but instead offers a make-up session if prior notice was provided.
    • I understand that I need to notify EA within 48 hours of receiving my invoice if I feel that I have been billed incorrectly or need to adjust my or my students' schedule (before the card on file is processed for payment). If you notify EA after your card has been processed, and we need to make a change that will result in a credit owed, that credit will be held on your account.
    • I understand that no prorated refunds are given once the current month has been paid for, but that a credit for the remaining scheduled sessions will be held until the end of the month. As for any cancellation, EA requires 24 hours notice and will prorate the credit accordingly. Also, a credit cannot be used towards the purchase of an online class or towards a summer class/trip. Please note: EA normally accrues a waitlist throughout the school year and cannot guarantee the same schedule should your student wish to resume sessions after cancellation.
    • I understand that if my account is delinquent for more than 60 days, EA may temporarily suspend tutoring services until the account is paid in full. Delinquent accounts may also be sent to collections.
    • I understand that late payments and other banking fees (including chargeback fees) incur a $25 fee.
    • In order for us to best accommodate your student, we may need to communicate with his/her teachers and/or school counselors. By agreeing to this policy, you authorize and permit EA staff to speak to your child’s school/teachers/counselors.